As the exclusive shipping forwarder of internationally renowned companies Wal-Mart, Costco and other companies, in addition to the safety of goods, the most important of all is the efficiency and professionalism of the operation process. Sunny Worldwide Logistics can cooperate with these well-known enterprises for more than ten years. It is precisely because there has a group of efficient and professional teams to serve them.
Talking about the exclusive operation team of well-known companies such as Wal-Mart, Costco, etc., here is a special introduction of our senior operator Ms. Wendy. She has been working in Sunny worldwide Logistics for 6 years and has always been efficient, professional and serious. Responsible for each order, won the praise of foreign customers and domestic suppliers.
I remember that has a shipment in December 2018, the suppliers of Wal-Mart's shipped the goods from Jiangxi to Shenzhen warehouse for loading. Due to the supplier's production schedule, the delivery time of the goods was delayed, and the truck were also congested on the road. The original plan was to arrive in Shenzhen in earlier morning before the custom cut off . Now, the truck driver told me that it will arrive in Shenzhen at 10 pm, At that time, the warehouse could not be loading after work, but the shipping schedule will cut off next day 12:00 am. The container must be returned to the yard next morning before 8:00 am. If we wait until the next day to loading, we must not be able to catch up the original schedule. This will result in high delay penalty for the supplier.
In the afternoon, Ms. Wendy learned about the situation, she called the team to meet and draw up a preliminary plan urgently, and decided to change the goods from the warehouse to the other yard for operation, temporarily deploying the truck to pick up the container to be placed in the yard to waiting the goods. And looking for the workers to loadand unload the goods after work urgently . During this period, our operator Ms Wendy regularly communicates with the delivery driver to know the arrival of the goods, and 100% ensures that the truck to pick up the container in advance, and repeatedly confirm with the workers for loading time ,Finally, the driver arrived at our designated yard at around 9:30 pm., and our operator Ms. Wendy also worked overtime to help in the yard . It took about 2 hours to load the goods into the container and inform the truck driver returned back to the terminal, the next morning, the emergency handling of customs declaration was arranged, and It was successfully resolved before the custom cut off, avoiding the high fines that customers delayed.
From the above events, we can see that Ms. Wendy is a very patient and responsible operator, who is not afraid of trouble, take the initiative, and is willing to use her off-hours to help customers solve problems., To provide customers with the most suitable solutions in the fastest and most professional way, saving costs for customers. It is also the operation team of Sunny worldwide Logistics that there are countless people who are serious, responsible and selfless like Ms. Wendy, Serve each customer attentively, then can we get the support of the big customers for a long time.
Company & Team
Sea Freight From China To USA
Before inquiry, providing your cargo details as following will be highly appreciated. 1.Name of commodity 2.Commodity details (material/specification/with brand or without brand) 3.Total Gross Weight of commodity 4.Total Volume of commodity 5.Supplier place 6.Delivery address 7.Cargo ready time
Thanks for reading ,and your shipping inquiries are always welcome,hope to work with you !